THE BASICS

Technical Support and After Sales Service describe the various ways MoTeC technical support team can help you with any specific questions on your applications.
The various Webinars provide an excellent start for new customers to get to know MoTeC products and a useful refresher for more experienced customers that may uncover software features they weren’t aware of before.
Seminars are presented by expert MoTeC personnel and are carefully structured to maximise the benefit for all participants, no matter what their application.
General questions are answered in the FAQs, while all MoTeC product acronyms and some often used automotive abbreviations are explained in the Glossary.

TECHNICAL SUPPORT

Telephone Support

MoTeC prides itself on providing excellent support over the phone to get you back on track fast. For expert advice on your specific application contact support.

Online Support

You can also email your questions to support.

Track Support

MoTeC engineers are frequently present at major race meetings to answer your questions. For more information on event attendance, contact our regional head office.

On Site Support

In addition, engineers are available on request for on site support. Please contact our regional head office for pricing.

Meanwhile, you might want to take a look at the FAQs and forums pages on this website to see if your question is already answered there.

TeamViewer

MoTeC engineers may be able to provide assistance by remotely accessing your computer. A MoTeC branded portable TeamViewer application is available below.
TeamViewer link: TeamViewer

AFTER SALES SERVICE

We recommend you discuss your questions in detail with an authorised MoTeC dealer to get the best advice for your application. Each authorised MoTeC dealer is highly competent and qualified to advise, install and tune MoTeC products and provide ongoing customer support.
Our dealer service is backed up with technical assistance from the MoTeC technical support team.

GLOSSARY

ACL - Advanced Central Logger
ADL2 - Advanced Dash Logger (second generation)
ADL3 - Advanced Dash Logger (third generation)
ATV - All Terrain Vehicle
BR2 - Beacon Receiver
BTX - Beacon Transmitter
C1 Series - Combined Display Loggers, including C1212, C127, C125, C1812, C187, C185
C1212 - 12 inch Display Logger with 6 analogue voltage inputs
C127 - 7 inch Display Logger with 6 analogue voltage inputs
C125 - 5 inch Display Logger with 6 analogue voltage inputs
C1812 - 12 inch Display Logger with 20 analogue voltage inputs
C187 - 7 inch Display Logger with 20 analogue voltage inputs
C185 - 5 inch Display Logger with 20 analogue voltage inputs
CAN - Controller Area Network (communication protocol)
CDI - Capacitive Discharge Ignition
CIM - Computer Interface Module
CLS - Central Logging System
DBW4 - Drive By Wire expander
D1 Series - Non-Logging Displays including D153, D175
D153 - 3.5 inch Display
D175 - 5 inch Display
DC - Display Creator (design software for C1 & D1 Series Displays)
DI - Direct Injection
E816 - Input/Output Expander
E888 - Input/Output Expander
ECU - Engine Control Unit
GPS - Global Position System
HD-VCS - High Definition Video Capture System
i2 - MoTeC data analysis software (standard version)
i2 Pro - MoTeC data analysis software (professional version)
IEX - Ignition EXpander
IMU - Inertial Measurement Unit (3Force sensor)
L1 Series - Enclosed Loggers including L120, L120 (USB), L180
L120 - Enclosed Logger with 6 analogue voltage inputs, no USB hardware
L120 (USB) - Enclosed Logger with 6 analogue voltage inputs, with enabled USB Port
L180 - Enclosed Logger with 20 analogue voltage inputs, USB optional enable
LTC - Lambda To CAN module
LTCD - Lambda To CAN Dual
M1 Series ECU - MoTeC ECUs including M122, M130, M150, M142, M170, M182, M190
M122 - ECU for engines with up to 4 cylinders diesel/direct injection
M130 - ECU for engines with up to 8 cylinders port injection
M142 - ECU for engines with up to 8 cylinders direct injection
M150 - ECU for engines with up to 12 cylinders port injection
M170 - ECU for engines with up to 8 cylinders port injection
M182 - ECU for engines with up to 12 cylinders direct injection
M190 - ECU for engines with up to 12 cylinders port injection
M2R - ECU dedicated to run 2 rotor engines
M4 - ECU for engines with up to 4 cylinders or up to 2 rotors
M400 - ECU for modern engines with up to 4 cylinders or up to 2 rotors
M48 - ECU for engines with up to 8 cylinders and 2 rotors
M600 - ECU for modern engines with up to 6 cylinders or up to 3 rotors
M800 - ECU for modern engines with up to 12 cylinders or up to 4 rotors
M800 Plug-In - ECU for direct replacement of a factory ECU
M880 - ECU for modern engines with up to 12 cylinders or up to 4 rotors
MAF - Mass Air Flow
MAP - Manifold Absolute Pressure
MDC - Mitsubishi Diff Controller
MDD - Mini Digital Display
MLS - ECU dedicated to run Chevrolet LS1 and Lexus/Toyota V8s
PCI cable - PC Interface cable
PDM15 - Power Distribution Module with waterproof connectors and 15 outputs
PDM16 - Power Distribution Module with Autosport connectors and 16 outputs
PDM30 - Power Distribution Module with waterproof connectors and 30 outputs
PDM32 - Power Distribution Module with Autosport connectors and 32 outputs
PID - Proportional, Integral and Derivative gain
PLM - Professional Lambda Meter
PWC - Personal Water Craft
PWM - Pulse Width Modulated
RPM - Revolutions Per Minute
RS232 - Recommended Standard 232, communication protocol
RTC - Real Time Clock
SDC - Subaru Diff Controller
SDL - Sport Dash Logger
SDL3 - Sport Dash Logger (third generation)
SGA - Strain Gauge Amplifier
SLM - Shift Light Module
SLM-C - Club Shift Light Module
SUU - Software Update Unit
SVIM - Synchronised Versatile Input Module
T2 - Second Generation Telemetry Stream
TCM - Traction Control Module
TDC - Top Dead Centre
UTC - USB to CAN convertor
V2 - Second Generation High Definition Video Capture System
VCS - Video Capture System
VIM - Versatile Input Module